The innovative, cutting edge systems developed by Buckhill have allowed us to drive our business forward to in a way that we never thought possible. The practical, down to earth and readily understandable approach adopted by Buckhill make development quick and as painless as possible.

From the supply of basic IT hardware to the development of sophisticated software and communications systems,
Buckhill have proven themselves to be invaluable business partners.

M.R., LawAssist - Part of DAS Group

IT Support Services, based in Worthing, Brighton and Reading - Covering the whole of the UK

Our complete IT support solution can quickly and effectively resolve any problem you might have. We have a range of flexible maintenance and support contracts, which allow our customers to tailor support to their own circumstances and requirements.

Our certified engineering staff are competent in the installation and configuration of many applications and operating systems.

Buckhill's support packages ensure your IT is operating as efficiently as possible, so you can concentrate on running your business.

Network Installation and Support

We provide network installation services, including initial consultation, network cable termination and hardware and software installation. We support computers and servers with the following operating systems installed:

Windows 2000, Windows XP, Windows Server 2003/2008, Small Business Server 2003/2008, Ubuntu, Redhat, SuSE, CentOS, Debian

We also support various email and database systems, such as:
Microsoft Exchange 5.5, 2000, 2003 and 2007. MsSQL Server, MySQL Server and PostgreSQL.

Office Relocation

If you are moving office we can provide a complete relocation service, which includes managing the transition from one network to another, with minimal downtime. We ensure that all systems are fully backed up and that the network is restored and fully operational.

Explanation of Support Services

It should be noted that only equipment that has been inventoried and tagged by Buckhill will be supported.

Bronze

This support level provides access to our telephone support service during office hours by a client appointed I.T. Representative in the event of system or hardware problems.

Out of Hours	This provides for support outside normal business hours and can include weekends.
Multi User	Provides named users with direct access to our support services rather than having an assigned I.T Representative to deal with incidents.
Remote User	Support for remote system users.

Silver

This support level provides for pro-active server & network monitoring, remote fixing of server and workstation incidents.

In the event that a remote fix cannot be performed the incident will be escalated and the client will be contacted to arrange a site visit by a support technician.

Call out, labour and parts (if required) will be charged separately, a cost estimate will be presented before action is taken.

Gold

This level provides pro-active monthly monitoring of all the equipment associated with your I.T. System. Remote monitoring and fixing will be undertaken, with issues being escalated as in the Silver Support package where remote fixing is not possible.

Software patches that can be applied remotely will be undertaken and the file back up facility will be checked at scheduled intervals - daily if required. Pro-active Anti-spam and anti-virus management may also be provisioned at this level.

System Care

This support level provides for scheduled on-site visits where remote access to the computer system cannot resolve incidents and where administration tasks require attendance such as full or partial system resets or fundamental software updates need to be applied. It also provides for physical inspection of the network infrastructure, hardware repairs and verification of on-site back-ups and back-up devices.

Buckhill will advise and provide cost estimates on any required replacement parts or end of life components. Should the parts not be purchased and replaced then support for that particular piece of equipment may be withdrawn.

SystemCare is provided as a fully tailored package to meet your needs on a monthly pre-paid, time allocated schedule. Access to our emergency call-out service is also available with this support package.

I.T. Consultancy services are provided under a separate agreement, please ask for details.

The table below outlines the features of each support level

	Bronze	Silver	Gold
	Telephone Support Only	Server Support	Remote Fix & Housekeeping
Server Hardware
Server Remote Monitoring	n/a
Workstation Hardware		n/a
Server Operating System & Defined Software
Workstation Operating System		n/a
Network	n/a	n/a
Peripherals		n/a
Backup Checks	n/a	n/a	Off-site/NAS only
Anti-virus & Spam Management	n/a	n/a
Software Patches	n/a	n/a	Only Security Patches
On-site attendance	n/a	n/a	n/a

Server Care

Scheduled On-site
Support

n/a

Discuss your IT Support requirements with us