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AuthStack pre-purchase FAQs

How can AuthStack be installed and deployed?

AuthStack can be installed in a number of ways. Available on the AWS Marketplace with a 1-click installation. We also provide pre-installed VM images. Installation can also be performed with Ansible, Puppet, or by manually by pulling the latest stable release via GIT. Optionally, we can perform the installation for you and manage the server(s) and operating system(s).

How can the login screens be custom branded?

Yes, AuthStack provides a customisable theme folder for the frontend, where you are free to edit the HTML and CSS as you see fit.

Is there multi-language and locale support?

Yes, AuthStack provides a language system based on translations being stored in file(s). To add a new language, simply create a new language file and assign the appropriate locale.

Can we add new applications and manage integration ourselves?

Yes, AuthStack comes with a GUI for self-management for a wide variety of configuration options, from applications, metadata, attributes, user management and more.

Where are the downloads?

AuthStack downloads are available via your customer control panel. You will have access to this area once a licence has been purchased.

Do you offer a fully managed service?

Yes, we provide options to install, configure, monitor and manage the server operating system and AuthStack itself.

Managed Services pricing starts from 190€ per month per server, plus taxes where applicable.

Please contact us for more information.

What is the difference between UAT/Staging and In-house development licenses?

UAT and Staging are typically hosted online, either on the same server(s) as production, running under a different virtual host, or within the same network/cluster. In-house development licences run locally on a developer's machine and are used to extend or integrate with AuthStack and/or create custom login/profile pages.

What payment methods are accepted?

We accept payment by card and bank transfer. We accept Euro, Dollar and GBP. If you wish to pay in dollars or GBP then we will charge according to the current exchange rate. When paying by bank transfer your order will be manually verified and an invoice sent to you with all the details attached.

Have more questions?

If you have any further questions not covered here, please feel free to contact us.

Can a licence be upgraded?

Yes, licenses can be upgraded at any time, contact us for more information.

Can we buy a perpetual licence?

AuthStack and MFAStack are security products, and as such, we continuously invest in security research, improvements, penetration testing and risk assessments to help us effectively manage the latest threats in web security. In much the same way your anti-virus must remain up to date to be effective, your IAM system must also remain up to date in order to be secure and maintain usability. Therefore to enable us to continue to support our customers and their mission critical infrastructure we have adopted a renewable licence model, to ensure we have resources in place to fulfil our commitments to this solution.

Do you provide custom development services?

Both AuthStack and MFAStack offer integration and extension capabilities. Whether you are looking to connect to the MFAStack REST API or create new authentication drivers for AuthStack, we provide consultancy and development services.

Our development services are backed by our quality assurance, with any bugs or issues resolved without additional cost. Please contact us to discuss your requirements in more detail.

Where can the user and administration guides be located?

Installation, user management and administration guides can be found at the knowledge base.

We're happy to talk

Our offices are open 8.30am - 7pm GMT, Monday to Friday - but you can always contact us via email. When we receive your email during opening hours, we aim to respond within 30 minutes or less. Should your email reach us out of hours, we will contact you when the office re-opens.

You can contact us using live chat

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