In the London Market, time isn’t just money; it’s capacity. Every hour underwriters and brokers spend filling in forms, logging into multiple portals, and manually keying in policy data is an hour not spent on risk assessment, relationship building, and writing profitable business. 

This challenge has a name that everyone in the market recognises: portal fatigue. 

The Problem: Portal Fatigue in the Lloyd’s Market 

Portal fatigue is a systemic inefficiency and an ongoing frustration, placing a significant burden on underwriters and brokers, who face: 

• Multiple logins across different systems, each with its own interface and workflows. 

• Repetitive data entry, often duplicating information from emails, MRCs, PDF and Excel submissions into multiple platforms. 

• Manual document parsing, leaving room for human error and slowing down turnaround times. 

Research shows that underwriters spend up to 40% of their time on administrative tasks. With rising submission volumes and pressure on margins, this is no longer sustainable. 

The Opportunity: AI-Driven Policy Workflow Automation 

Artificial Intelligence is finally mature enough to address this problem at scale; but not with generic chatbots or off-the-shelf tools. Buckhill’s approach focuses on deep workflow integration and targeted automation that addresses the pain points unique to the London Market ecosystem. 

Key Capabilities Buckhill is Offering: 

• Email and Document Ingestion Pipelines 
  Using AI-enabled workflows, Buckhill ingests MRCs, submission packs, and supporting documents directly from email threads; even when those threads span multiple participants and formats. This allows C2MS to assemble a single, accurate submission record automatically. 

• RAG Pipeline for Policy Documents 
  Retrieval-Augmented Generation (RAG) lets users query policy documents in plain English: “What’s the deductible on this layer?” or “Which endorsements apply?”; and receive precise, context-based answers. This means underwriters no longer have to navigate lengthy 40-page documents to access critical details. 

• Configurable AI Workflows 
  Buckhill’s AI pipelines aren’t locked down to a single product line. They can be configured to work with virtually any product, meaning carriers can scale automation across their portfolio. 

• Human-in-the-Loop Control 
  Every AI-driven process is fully auditable and logged, ensuring that underwriters stay in control. Decisions can be traced, version-controlled, and rolled back where necessary; addressing the market’s need for transparency and governance through the use of explainable AI. 

The Result: From Hours to Minutes 

Early pilots of Buckhill’s AI ingestion workflows show dramatic efficiency gains: 

• 80% reduction in manual data entry for submissions. 

• Version control gives the ability to update existing draft submissions from MRCs that have changed 

• Faster quote turnaround times, moving from days to hours for complex risks. 

• Lower error rates, thanks to automated data validation and anomaly detection. 

By automating these high-friction workflows, underwriters regain the time and headspace needed for complex risk assessment and client engagement; the work that fundamentally drives profitability.  

Why Buckhill? 

Comparing to generic AI tools, Buckhill brings London Market expertise, C2MS platform integration, and a security-first approach: 

• Secure LLMs – ensuring no sensitive client data leaves a controlled environment. 

• Extensive Logging and Explainability – every AI decision can be audited, giving full confidence in compliance and governance. 

• Continuous R&D Investment – investment in in-house AI development, combined with deep London Market expertise, ensures our solutions remain relevant and meet the specific requirements of underwriters and brokers. 

• Supported by leading London Market System Integrators – experienced experts are on-hand to support implementation and configuration. 

Final Word 

Portal fatigue doesn’t have to be an inevitable part of doing business in the London Market. With targeted, explainable AI applied to policy ingestion and workflow automation, Buckhill is helping underwriters and brokers cut through the noise, reclaim their time, and focus on the work that matters. 

Our AI journey has begun making a real and tangible difference, and we are excited to continue sharing more about our projects and market innovations in the coming months.